Customer Journey Expert - Universal IV

LET OP!
- Only suitable for freelancers
ING is a great place to work: we offer excellent opportunities for proactive people who want to make a difference. We hire talented individuals like you based on your skills, potential, and motivation. If you are looking to work in an informal, international environment surrounded by inspiring and supportive colleagues, there is no better place than ING. We are looking for
Experienced Product Manager ING Mortgages / CJE with business-to-it capabilities
Looking for an experienced product manager with a passion for mortgages
We are looking for an experienced product manager with a passion for mortgages. The Dutch housing market is always in motion. Whether it concerns a housing shortage, the sustainable housing transition or the recent increase in interest rates, ING makes a huge impact within this market for both potential and existing customers. We are looking for a product manager who knows better than anyone what is going on in the mortgage market and wants to make a huge contribution to the further growth in the current market. With 600,000+ customers, we are one of the largest mortgage providers in the country. And our ambitions are big!
Your department
In our department (tribe) ING Wonen we are working on becoming the best mobile-led, sustainable mortgage label in the Netherlands. To realize this ambition, we are looking for an experienced product manager (customer journey expert), who has in-depth knowledge of mortgage products, the processes, strong business-to-IT implementation skills and knows about all mortgages related laws and regulations. You know how to translate this knowledge and experience into concrete improvement proposals for our product range and you take responsibility for the implementation and coordination of these product and system changes. Do you have that entrepreneurial mentality to take it on and make it happen? Then we are looking for you! ING Wonen is one of the largest tribes within ING Retail, with 60 agile teams (squads), mainly located in Amsterdam. The tribe includes all products and processes involved in starting, concluding and managing an ING mortgage.
Your team
Your team focuses on the mortgage application process and is responsible for the acceptance policy of our mortgages. You play a crucial role in initiating product improvements and translating new propositions to serve our target groups even better. In addition, you are responsible for optimizing and implementing product and process changes based on legislation and regulations.
Internally, you work together with other departments, such as the risk parties, our advisors (ING advisors and Intermediaries) and other stakeholders in the entire mortgage chain. Externally, you work together with parties such as NHG, BKR, HDN and external advisory software parties.
How to become successful
You are a team player, have excellent problem-solving skills and know how to manage projects from concept to implementation. As our new product manager:
• Are you familiar with mortgage legislation and regulations and do you understand the impact of changes on the entire mortgage chain;
• Are you familiar with the acceptance policy, the various historical and current product forms of a mortgage;
• Do you like to delve deeply into the content in order to create the very best products;
• Do you understand the need to comply with all legislation and regulations, but do you also dare to discuss alternatives and question the status quo;
• Do you know what our customers find important and how to realize the best customer experience;
• Do you have independent and entrepreneurial ability to realize projects;
• Do you have strong analytical skills, do you have an eye for detail and do you make decisions based on data and facts.
About you
You have:
• A bachelor's or master's degree;
• In-depth knowledge of the Dutch housing & mortgage market
• Insight into the needs and challenges of the client and advisor;
• A commercial attitude and drive to make an impact;
• Demonstrable experience with implementing innovations in mortgage policies and/or propositions;
• Strong problem-solving skills and work fact-based and data-driven;
• Solid interpersonal and collaboration skills to engage with different types of stakeholders;
• Strong affinity with Business-to-IT and translating ideas and requirements into impact;
• Excellent language skills in both Dutch and English (oral and written).
Assignment Details
Location: Amsterdam – Haarlerbergpark
Working hours: 36 hours per week
Start date: Jan. 2027
End date: 1/07/2027
Contract type: ZZP/Freelance
Rate: 85-95 euro p/h
Aanvullende informatie
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