Sr. UX Researcher Consumer

Role overview

As a Senior UX Researcher in Consumer Banking you will conduct qualitative and quantitative research that shapes the mobile banking experience for millions of retail customers, including Generation Z. You translate customer insights into actionable recommendations and work across the consumer domain and Growth Acceleration.

Key responsibilities

• Plan, organise and conduct user research using a range of methods; translate findings into clear recommendations.

• Explore topics such as financial well-being, privacy, sustainability and the mobile banking app.

• Advise design teams and business stakeholders on knowledge gaps, research priorities and customer needs.

• Coordinate research activities across multiple workstreams and safeguard research quality.

• Coach designers and product managers in conducting research and help strengthen research maturity.

• Challenge assumptions and determine when additional research will—or will not—add value.

Skills, tools and areas of expertise

• Qualitative user research (interviews, diary studies, field research).

• Quantitative user research (surveys, statistics, data analysis, experimental methods).

• Usability testing and analysis.

• Designing and running large-scale, complex research initiatives.

Requirements

Must-haves:

• At least five years of experience as a UX researcher in a complex working environment.

• Experience independently leading large-scale, complex research initiatives.

• In-depth knowledge of qualitative and quantitative research methods.

• Ability to oversee and prioritise multiple research workstreams simultaneously.

• Strong advisory skills and the ability to challenge stakeholders constructively.

• Experience translating insights into actionable recommendations for design, product and business challenges.

• Strong command of English.

Nice-to-haves:

• Proficiency in Dutch.

• Experience with usability testing, interviews, surveys, diary studies and field research.

• Pragmatic, proactive and flexible approach to work.

• Interest in collaboration, inclusion, innovation and continuous improvement.

Day-to-day and working arrangement

• Conduct research, analyse insights, advise stakeholders, coach colleagues and ensure research findings are applied in design and product decisions.

• Hybrid working: Wednesday is a designated office day; colleagues generally work from the office on Tuesdays and Thursdays.

• Collaborate with designers, product managers, researchers and other stakeholders across the consumer domain and Growth Acceleration.