UX Researcher - Sr. UX Researcher Consumer

Senior UX Researcher — Consumer Banking (1.0 FTE)

Summary: Use research to improve the mobile banking experience for millions of retail customers. As a Senior UX Researcher in Consumer Banking, you will turn customer insights into tangible improvements, work across the consumer domain and Growth Acceleration, and help shape features such as AI-enabled banking, shared banking and financial well‑being—with specific attention to Generation Z.

What you will do

• Plan, organise and conduct qualitative and quantitative user research using a range of methods and translate findings into clear, actionable recommendations.

• Explore topics such as financial well‑being, privacy, sustainability and the mobile banking app.

• Advise design teams and business stakeholders on knowledge gaps, research priorities and customer needs.

• Coordinate research activities across multiple workstreams and safeguard research quality.

• Coach designers and product managers in conducting research and help strengthen research maturity across teams.

• Challenge assumptions and determine when additional research does—or does not—add value.

Skills, tools and areas of expertise

• Qualitative user research (usability testing, interviews, diary studies, field research).

• Quantitative user research (surveys, statistics, data analysis, experimental methods).

• Experience with planning and executing large‑scale, complex research initiatives.

• Ability to oversee and prioritise multiple research workstreams simultaneously.

• Strong advisory skills and the ability to challenge stakeholders constructively.

Must-haves

• At least five years of experience as a UX researcher in a complex working environment.

• In‑depth knowledge of qualitative and quantitative research methods.

• Proven ability to translate insights into actionable recommendations for design, product and business.

• Strong command of English.

Nice-to-haves

• Proficiency in Dutch.

• Practical experience with usability testing, interviews, surveys, diary studies and field research.

• A pragmatic, proactive and flexible approach; interest in collaboration, inclusion, innovation and continuous improvement.

Day-to-day and collaboration

• Conduct research, analyse insights, advise stakeholders, coach colleagues and ensure findings are applied in design and product decisions.

• Collaborate with designers, product managers, researchers and other stakeholders across the consumer domain and Growth Acceleration.

Work arrangement & practical information

• Working model: Hybrid. Wednesday is a designated office day; colleagues generally also come in on Tuesdays and Thursdays.

• Employment type: 1.0 FTE.

• Availability: Candidate must be available throughout the entire duration of the assignment.

• Documentation: Candidate must be in possession of a valid passport or ID and bring it to the interview and at the start of the assignment.

• Pre‑employment screening: A pre‑employment screening will be executed for selected candidates; a start is only possible after successful completion.

• Application materials: Personal motivation and CV in English are requested.